Compendium Investment Holdings (Pty) Ltd is the major shareholder of Compendium. The Hollard Insurance Company has a 30% equity stake in Compendium Investment Holdings (Pty) Ltd.
Cignet Administration Services (Pty) Ltd is a subsidiary of Compendium Investment Holdings (Pty) Ltd and receives remuneration for various administrative duties performed on behalf of several Insurance Companies.
The ultimate decision in regard to your policy / policies, premiums and claims is made by your Insurer. They are subject to the ruling by the Registrar of Short Term insurers and the Short Term Insurance Ombudsman.
Compendium does not receive more than 30% of its revenue from any one Insurer.
Any complaint must be reported to the Compendium Complaints Department. Compendium undertakes to investigate the complaint fully and register it in their complaints register. Contact:
Compendium Complaints Department PO Box 2800 Westway Office Park 3635 Email: complaints@cig.co.za
If the matter is not satisfactorily resolved by the Compendium Complaints Department, you can then contact the Ombud:
Short Term Insurance Ombudsman PO Box 74571 Lynwood Ridge 0040
Tel: 012 470 9080 Fax: 012 3483 447 E-mail: info@osti.co.za
If you have a complaint regarding our services as brokers, contact:
Financial Advisory and Intermediary Services (FAIS) Ombudsman PO Box 74571 Lynwood Ridge 0040
Tel: 012 470 9080 Fax: 012 3483 447 Email: info@faisombud.co.za