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Dedicated service
Dear Sirs We have been a client with Compendium Insurance since 2004, and wish to emphasise our utmost gratitude to your staff colleges. Over the past ten years, we have only received excellent personal and dedicated service from all your staff, of which has included motor claims and Household break in thefts. Your staff have always treated us in a professional as well as sympathetic manner, offering counselling where needs Be. We have recently relocated back to Port Elizabeth, and be assured, Compendium has just been a phone call away with the attitude of” Can do, Will do. “ I believe that Attitude is everything, and with Compendium Insurance this has made a huge impact on our lives. My sincere gratitude goes out to a special staff member, Salome Frank, who has always gone the extra mile to ensure that we are treated as family Of Compendium Group. With sincere thanks Lyn Tait
Lyn Tait

Excellent Service
Dealing with insurance claims is not usually a pleasant experience, however whenever I have dealt with Salome things just run smoothly. She is not only extremely friendly – she responds to queries extremely quickly and follows through the query to end result without the normal endless rounds of follow-ups. In these days of HELP desks (which in my opinion should be called HINDRANCE desks) to deal with one person is in itself a pleasure and then when they are of the friendliness and competence of someone like Salome – WHAT A PLEASURE! Salome – once again thanks for your assistance – With this type of service I wouldn’t be interested in even hearing an alternate insurance quote – someone may be slightly cheaper but there is very little chance they would give the outstanding service I receive!
Gail Shanley

Commendation - Excellent Service Received
I would like to commend elize on excellent service received from her and the extra mile that she went to, ensuring i got the results i wanted. I have always had a phobia about insurance and was very reluctant to move from outsurance to compendium, but upon pressure from my husband i agreed to come to compendium and was waiting for the “i told you so” when the service would be bad and claiming would be an hassle. But i must say initially i actually got to tell my husband “ i told you so” but after dealing with elize and her patience with my tantrums and harrassment, she still was such a nice person with the most sympathetic ear…………….. I am quite happy that i chose compendium if elize is the service provider………. Keep it up and well done elize
Rochel Baijnath

Great Service
Every time I have had to deal with Elize, she has been efficient, professional and made me feel as though she honestly has my best interest at heart. Service that I have received is exactly why I decided to move over to Compendium and I will be letting everyone know about the great service I have received.
Wezley Letord

Great first experience
This claim was lodged by my brother in law Michael Jamieson. I saw them yesterday and asked how he found the claims service and he was very happy with the speed and efficiency with which his claim was handled. So please extend a thank you to the claims handler. Very pleased to know that their first claims experience with Compendium was a good one
Michael Jamieson

Excellent Customer Service
I would like to take this opportunity and congratulate Elize Myburgh on her excellent Customer service – when speaking to her this morning telling her that I had an accident, she firstly asked me if I am okay and if there was any injuries. What a caring individual. She is very polite and I believe she is an asset to your Company
Les Francis

Lightning Damage to TV's
I just wanted to let you know that I have received the BEST service from any insurance company recently. We had both our TV’s struck by lightning recently and I called my broker Bridget who kindly put me on to Elize. Elize then sent us the required documents, we did the necessary filling out of the documents and within a short period we received a confirmation stating that she had processed the claim and would let us know when it would be finalised. The follow up from then on was exceptional! She left massages and emailed me the options and the reference number where I could pick up my TV at Hirsch’s. The overall service was really great and although I never want my house struck by lightning again, the experience was a very pleasant one. Late last year we moved down from JHB to Nottingham Rd and took out insurance with the removal company, Biddulphs. A few large items were damaged and it took them nearly 6 months to sort out the claim. I will never, ever insure with a removal company again as the service that we received from Compendium was light years ahead. Thanks again and I hope that Elize and your team are commended on a job well done.
Neil Wilson

Compliment to Irene Gibbon
I would like to commend one of your member's of staff for a sterling job. I made a claim on Monday 18 March and Irene Gibbon has just rung me to say the claim has been finalised and I can now replace the ring I lost (my wedding ring). Irene is super efficient and a pleasure to deal with and is not the norm alas. A large bouquet to Irene.
Pat Constantiniu

Compliment to Irene Gibbon
I would like to compliment Irene Gibbon for all her help in my claim so far. She is fast , clear and everything a customer wants when having a claim. She is helping me so nicely that i would advise anyone of my family members to join Compendium. I dealt with so many people already when it comes to customer services and she is by far the best customer services / claims consultant i dealt with. I understand the claim has not yet been finished with but leaving everything in her capable hands i am ensured that she will sort everything out for me. Once again i want you to know what a pleasure it is to deal with Irene Gibbon and Compendium.
Matthew Visser

Compliments Received
I would like to thank you for your handling my claim so professionally and your patience it is really appreciated
Ntshantsha Tafeni

Frikkie Griesel
I must say that you and your company shown me that there are still honest people around, The way that you Handel the hole issue were very professional and speaks of integrity, if I need to make use of a broker again I will definitely make use of you company. Thanks again
Frikkie Griesel

Thank you.
Your dedication and love is always appreciated I am very fortune to have a lady helping me in my life like you. Next time you need to stay for coffee . Love you lots and the family says thank you from the bottom of our hearts.
Maria

Compliment
I just want to place on record the assistance I received from Salome and Elize yesterday morning around 9 o’clock. To put you in the picture, they broke into my daughter’s place of residence at 02h00 in the morning. 3 African males entered the house and her mom and boy-friend were locked in a bedroom whilst these 3 males had her in her bedroom. They threatened to kill her and ransacked her room. They told her not to look at them or interfere otherwise they would shoot her. I have had visions of this and I can only thank the Lord that no-one was hurt. It has been a very traumatic time for us, and my daughter is currently being counselled by the SAPS trauma unit. Both Salome and Elize put me at ease and assisted me wrt my policy. Both put me in the picture about the trauma counselling and made me feel so grateful that they actually put me first. It is so hard to put in words the way they eased my pain and the trauma that I as a parent was going through. Being helpless in a situation that you have no control over, is not something that I want to go through again. But walking out of the building, I knew that I was in good hands. Let me thank you for having the staff at Compendium that care about us. I still cannot find the words to compliment Salome and Elize.
Peter

It's about turning a negative situation into a positive outcome…
It's about turning a negative situation into a positive outcome… With the help of Compendium, this has been possible. From the ashes and the devastation of the 76 homes that went up in flames that night, we are one of the first to re-build thanks to the prompt pay out we received. After getting our plans submitted and passed, work has commenced and Pete Andersson , our building contractor says that we will be back in our house by December 2013. We are all looking forward to the great times ahead and would like to thank Compendium for their excellent service & compassion throughout the claims process
Terry Gormley

Outstanding Service
Thanks a million!. Outstanding service!. You guys have definately exceeded my expectations. I must write up to your superiors because ppl need to know about the good that takes place. Its really difficult to get this type of customer care as well as focus specially the way things are happening in our country. Many customer related problems are shunned away and often not dealt with respectfully and this is often the case if one has to look at the broad band sector related to service experience. South Africa with out a doubt needs more people like you guys that employ these principles. Its people like you that represent the face of the business that gives the organisation a good recommendation. This creates an enviroment of change giving hope to humanity. "I said I was going to write up to the upper level mngment but I could not help myself typing now as I am overwhelmed with the service I have received, (not only on this particular event but in the past as well) I will genuinely recommend compendium any day of the week to anyone who wants to be taken care of like the way I am. Well done and keep up the GREAT work!
Ashlin Srilall

Excellent Service
I would just like to Thank Elize, and every body else for their excellent service and quick response with my claim. I phoned her at 08:00 and at 11:00 the AA was there to collect my car and take it to the Panel beaters of my choice, with no paperwork, no problem, no hassles all was sorted and i got my car back the same day. She then started with my claim and i did not have to do anything she handled all from the claim forms to the pay out, all within one week!!! I have been with 1 other insurers and Compendium is by far the best with the most friendliest and helpful staff i have come across, hassle free I will make sure that i tell every body off your stunning and helpful staff, fantastic customer service THANK U very much for your EXCELLENT SERVICE!!!
Melanie Jacobs

Compliment
I just want to place on record the assistance I received from Salome and Elize yesterday morning around 9 o’clock. To put you in the picture, they broke into my daughter’s place of residence at 02h00 in the morning. 3 African males entered the house and her mom and boy-friend were locked in a bedroom whilst these 3 males had her in her bedroom. They threatened to kill her and ransacked her room. They told her not to look at them or interfere otherwise they would shoot her. I have had visions of this and I can only thank the Lord that no-one was hurt. It has been a very traumatic time for us, and my daughter is currently being counselled by the SAPS trauma unit. Both Salome and Elize put me at ease and assisted me wrt my policy. Both put me in the picture about the trauma counselling and made me feel so grateful that they actually put me first. It is so hard to put in words the way they eased my pain and the trauma that I as a parent was going through. Being helpless in a situation that you have no control over, is not something that I want to go through again. But walking out of the building, I knew that I was in good hands. Let me thank you for having the staff at Compendium that care about us. I still cannot find the words to compliment Salome and Elize.
Pieter Tiearney